Job Description

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Responsibilities and Duties

• Assist with queueing tickets by answering help desk telephones.
• Documentation of work performed and other technical information for our clients.
• Mobile device email setup and troubleshooting (Android, iPhone, and others).
• Desktop Maintenance, Troubleshooting, OS install, and new Desktop setup.
• Domain password reset.
• Installation and troubleshooting of Third-Party applications.
• Microsoft Office installation, product activation, and troubleshooting.
• Network troubleshooting and configuration, including wired and wireless networks.
• Office 365 user set up and configuration.
• Email and Spam troubleshooting.
• Printer troubleshooting, configuration, repair, and installs.
• Basic understanding how to remove/troubleshoot viruses and malware.
• Travel throughout the US is expected on an as-needed basis.
• After-Hours rotation will be required.

Qualifications and Skills

• Customer service oriented to resolve issue with customers via calls.
• Strong and consistent communication with customers, by phone, email, and in person.
• Strong written skills.
• The ability to think outside the box.
• Basic understanding how to remove/troubleshoot viruses and malware.
• Basic backup understanding and troubleshooting.
• Identifying basic technology solutions based on analysis of customer support needs.
• Background experience using RRM tools is a plus, but not required.
• Familiar with using trouble ticketing systems is a plus, but not required.
• Recommended certifications, but not required: MCP, A+, Network +, Server +.

Salary and Benefits

• Health Insurance
• Paid Vacation
• Competitive salary
• Willing to be flexible with schedule.