Job Description
As a Level 2 IT Technician, your primary responsibilities include remote/onsite support for workstations, servers, firewalls, and routers while communicating with
the customer throughout the process. The candidate must be able to perform a wide variety of IT support issues, ranging from desktop support to complex server and network issues.
Responsibilities and Duties
- Handle ticket escalations ranging from server support, network issues, and software installation.
- Ability to setup, configure, and troubleshoot Windows Server and related issues.
- Troubleshoot and resolve firewall, router, and other network related issues.
- Perform on-site installations / repairs, as necessary.
- Provide exemplary customer service in a timely manner to foster client loyalty.
- Record, track, and document the help desk problem-solving process including actions taken through to the final resolution.
- Follow proper escalation procedures to ensure resolution of problem tickets.
Qualifications and Skills
- Minimum 1-3 years IT experience.
- Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL.
- Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS.
- Interpersonal skills: such as telephone skills, communication skills, active listening, and customer care.
- Must have experience in testing, repairing, and maintaining low voltage equipment.
- Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking.
- Ability to meet daily goals.
- Recommended certifications, but not required: MCP, A+, Network +, Server+.
Salary and Benefits
- Health Insurance
- Paid Vacation
- Competitive salary
- Willing to be flexible with schedule.
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