Job Description

As a Level 2 IT Technician, your primary responsibilities include remote/onsite support for workstations, servers, firewalls, and routers while communicating with
the customer throughout the process. The candidate must be able to perform a wide variety of IT support issues, ranging from desktop support to complex server and network issues.

Responsibilities and Duties

• Handle ticket escalations ranging from server support, network issues, and software installation.
• Ability to setup, configure, and troubleshoot Windows Server and related issues.
• Troubleshoot and resolve firewall, router, and other network related issues.
• Perform on-site installations / repairs, as necessary.
• Provide exemplary customer service in a timely manner to foster client loyalty.
• Record, track, and document the help desk problem-solving process including actions taken through to the final resolution.
• Follow proper escalation procedures to ensure resolution of problem tickets.

Qualifications and Skills

• Minimum 1-3 years IT experience.
• Familiar with Microsoft Server technologies such as Active Directory, Hyper-V, Exchange, and SQL.
• Familiar with business-class network technologies such as TCP/IP, VPNs, VLANs, and QoS.
• Interpersonal skills: such as telephone skills, communication skills, active listening, and customer care.
• Must have experience in testing, repairing, and maintaining low voltage equipment.
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking.
• Ability to meet daily goals.
• Recommended certifications, but not required: MCP, A+, Network +, Server+.

Salary and Benefits

• Health Insurance
• Paid Vacation
• Competitive salary
• Willing to be flexible with schedule.